Hyundai Duty Free
Hyundai Duty Free
From kiosks to administrator widgets and DID. Building the airport’s many touchpoints together.
Planning · Design · Development
The service in context
An accessible kiosk project for Hyundai Duty Free’s collection service at Incheon Airport. Travelers identify their purchase with a passport or barcode, find the relevant collection point, and receive queue information. PLITSOFT’s delivery covered the customer kiosk, administrator widgets, and digital signage. The project brings the traveler’s next action and the airport’s operational touchpoints into one delivery.
How people use it
Identify the purchase
Choose passport scanning or purchase-barcode scanning. A separate passport-number entry screen provides an on-screen keyboard. The opening screen offers Korean, English, Japanese, and Simplified Chinese.
Find the collection point
A checking screen explains that customer information is being retrieved. Directions combine the terminal and collection-zone name with a floor illustration. An unsuccessful lookup directs the traveler to the collection counter.
Collect a queue ticket
The printing screen separates the queue number, waiting count, and collection-point details. It tells travelers to show the printed purchase barcode to staff, connecting self-service with the counter visit.
Capabilities and implementation scope
Customer and operations interfaces
We developed the kiosk, administrator widgets, and digital signage. This covers both customer interaction and supporting operational screens.
Accessible controls
The interface exposes lowered-screen mode, high contrast, magnification, audio, and assistance controls. These remain part of the navigation surrounding the main task.
Explicit process states
Scanning, manual entry, checking, missing records, directions, and printing each have their own screen. Back and home actions help travelers understand and navigate the sequence.
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